Terms & Conditions

The price quote is based on information that you, the customer, provided.

We are offering 3 diffrent shipping methods:

STANDARD SHIPPING:
Standard service, pick up within 10 days (from placing your order)

EXPEDITE SHIPPING:
Expedite pick up,within 1-5 days

RUSH SHIPPING:
Pick up within 72 business hours (from the date you place your order)

This quote represents a full service transport of your vehicle, which includes the following (unless otherwise disclosed):

Door to door service "Door-to Door" Service means the carrier will get as close to the stated address as is legally and safely possible. Customer and/or his agent agrees to meet the truck at a large parking lot for pickup and/or delivery if requested by the transporter.
Pick up and delivery.
Taxes, mileage, fuel and tolls.
You can store up to 100LB at the trunk of your vehicle with no additional charges.
Insurance coverage up to $250,000.00 (in case of damage to your vehicle during transportation).

New Way Moving Services, Inc. does not guarantee transport by any specific driver/carrier. Primary Insurance for your vehicle(s) is provided by the carrier assigned to your move. New Way Moving Services is a broker and is restricted by law from providing Primary Insurance for your move. New way Moving Services, Inc. or its agents will not be responsible for vandalism, acts of god (fire, flooding, hail, sand storm, tornadoes, and earthquakes) or objects flying from the road or sky during transport. Customer should maintain their own insurance for these reasons.

Customer shall remove all non-permanent outside mounted luggage and other racks prior to shipment. Carrier will not be liable for damage caused by leaking fluids, freezing, exhaust systems, fog lights, or antennas not tied down. Carrier is not liable for personal items left in vehicle, or for damage caused to vehicle from excessive or improper loading of personal items.

All damages to the vehicle(s) must be noted at the time of delivery, the driver must sign the inspection report. No claim will be honored without the driver signature. Additionally, customer must submit in writing a description of damage, clear pictures, and 2 estimates within ten (10) days of receipt of said vehicle directly to the designated carrier for any resolution to be initiated. New Way Moving Services, will not accept responsibility for any negligence of the assigned carrier nor is liable for the actions of the carrier. If your vehicle is valued at a higher than market rate, you should purchase a special insurance rider.

Hawaii & Alaska: The insurance provided by the carrier is valid only to and from the port. from port to port you can obtain an insurance in an add'l cost of $100 for $5000 coverage, or you can obtain your own insurance.

An additional charges may occur in the following:

If your vehicle is not in a running condition.
If an enclosed trailer will be required.
If there is no access to your vehicle, during pick up or delivery, and a flat bed or tow truck will be needed.
If a storage will be needed.
If vehicle is modified (I.E lifted, over size tires, lower, tool boxes attached, etc), extended/single cab, it is customer responsibility to advise New Way Moving Services representative.

* Please try to update your sales representative if any of the above applied to your auto transportation.

Payment:
Deposit is due upon reservation. By providing your credit card information over the telephone to a sales representative, you are authorizing New Way Moving Services, Inc. to charge your card the said deposit amount. The remaining balance is due upon delivery of your vehicle(s) and may be paid by certified check, cash or money order ONLY. Customer understands and agrees that if payment is not ready at the time of delivery, the car will put in storage at the customer’s expense.

Deposit will be made by a major credit cards (visa, MasterCard, Discover or Debit card). Payment upon delivery:certified bank check, cash, postal money order or wire transfer ONLY!!! NO PERSONAL CHECKS.

Cancellation policy:
SHOULD YOU CANCEL AT LEAST 72 business hours before the first availalble date for pick up there will be a 20% cancellation fee (due to a merchant processing fees), Should you cancel within 72 Business hours before the first availalbe date for pick up (not included the move date), your deposit will become your cancellation fee.

If a carrier was assigned we cannot offer you a full refund. In this situation, you would be refunded any amount you paid less the deposit. We keep the deposit so that we can pay the people who diligently took the time to find a transporter for your vehicle.

Any refusal of allowing New Way Moving Services, Inc. and or the agent to provide its services or any vehicle that is not prepared for pick up on the scheduled date will cause the customer to forfeit the deposit and the cancellation fee will be applied.

Last minute orders - in case of cancellation the deposit is non refundable.

ALL CANCELLATION HAS TO BE IN WRITING.

Pick up and delivery:
Pick up of your vehicle will be within 2-4 business days before or after requested date. While every effort will be made to meet the customer’s requested scheduling, no guarantee of pickup or delivery date can be made, expressed or implied. Delays may occur due to carrier schedules, mechanical failure, inclement weather, and unforeseen circumstances. If the customer insists on pickup or delivery on a specific date, special arrangements could be made with additional charges. All dates of pick up and delivery are estimated and not guaranteed. New way moving services inc. will not be responsible for any charges incurred due to delay of pick up or delivery. This includes but is not limited to airline tickets or rental car fees.

Please note that add'l delays may occur in cold routes (ie southern lower states, boarder states, mountain areas ext). We will keep you informed if any delays will occur. Please update your sales rep. other options are available to rush the service.

Please keep in mind that we go by zip codes and not by city, therefore, it is the customer's responsibility to make sure that all information on the agreement is correct, any mistake/problem that may occur as a result of wrong information (addresses/phone #/car/condition etc.) will be the customer's liability.

Orders on hold: once the customer place a request to put the service on hold, the order will be cancelled and the deposit will be on hold for a full calendar year, the deposit in nonrefundable in this case and prices are subject to change.

If a customer double books the shipping of their vehicle (s) with multiple transport company ( in that case two or more carriers will be picking the vehicle (s)). Or if a truck is sent to pick up the vehicle and it is not made available for pick up, for any reason, a dry run charge will apply in the amount of $250.00. A transporter is not required to wait to pick up a vehicle or to deliver a vehicle. If you make a special arrangement with the driver for him to wait, until the vehicle is available, any fees assessed, will be between you and the driver, and made payable solely to the driver, either at time of pick up or at time of delivery.

New Way Moving Services is a certified moving broker and reserve the right to assign your move to an independent contractor. All independent contractor are equally responsible, certified, bonded and licensed by the D.O.T. All subrogation, litigation, or legal action against New way moving services inc. must have right of venue in the state of Florida You have the right to receive the agent information before the move.

PLEASE ASK ABOUT MULTIPLE CARS DISCOUNT, AND ANY OTHER OFFERS AVAILABLE.

**We will meet or beat prices of reputable competitors!**